National Home Support LLC ("National Home Support," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit nationalhomesupport.com or any related subdomain or page (collectively, the "Site"), or when you contact us, submit a form, or otherwise interact with our services.
By using the Site or providing your information to us, you agree to the practices described in this Policy. If you do not agree, please do not use the Site or submit any information.
We collect personal information that you provide directly, that is collected automatically when you use the Site, and that we receive from third parties.
We do not collect Social Security numbers, government IDs, or full financial account numbers through this Site. If we ever require such information for a specific service, it will be requested separately and handled under additional safeguards.
We use personal information to:
Where required by law (such as the EU/UK GDPR), we rely on the following legal bases:
We do not sell personal information for monetary compensation. We may share your information with:
We and our service providers use cookies, pixels, web beacons, local storage, and similar technologies to:
Most browsers let you control cookies through settings. Blocking some cookies may impact Site functionality. We may use the following categories: strictly necessary, performance/analytics, functional, and advertising.
By submitting a form or calling us, you expressly consent to receive phone calls, text messages (SMS/MMS), and voicemails from National Home Support and its representatives at the phone number you provide, including by automated dialing systems and prerecorded or artificial voice messages, at any time during normal business hours, regarding your inquiry, your case, or services that may be relevant to your situation. Consent is not a condition of receiving any service. Standard message and data rates may apply.
You may opt out of marketing SMS at any time by replying STOP. You may opt out of marketing calls by asking to be placed on our internal Do Not Call list. Transactional or service-related communications (for example, a callback you specifically requested) may continue even after a marketing opt-out.
The Site may use or contain links to third-party services such as Google Analytics, Meta Pixel, GoHighLevel (form and CRM platform), Google Maps, payment processors, calendar tools, and social media. These third parties have their own privacy policies, which govern your interactions with them. We are not responsible for third-party content or privacy practices.
We retain personal information for as long as needed to fulfill the purposes described in this Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain accurate business records. Retention periods vary based on the type of information, the nature of the relationship, and applicable law.
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials, devices, and email accounts secure.
Subject to applicable law, you may have the right to:
To exercise these rights, contact us using the details in Section 17. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.
If you are a California resident, you have specific rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:
To submit a request, email privacy@nationalhomesupport.com or call (682) 610-0007. You may also designate an authorized agent to make a request on your behalf; we will require written verification.
Residents of states with comprehensive privacy laws (including but not limited to Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, Iowa, Tennessee, Indiana, and Delaware) may have similar rights to access, correct, delete, and opt out of certain processing of personal information. To exercise these rights, contact us using the details in Section 17.
The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Some browsers send a "Do Not Track" (DNT) signal. Because there is no industry-wide standard for responding to DNT signals, we currently do not respond to them. We do honor recognized opt-out preference signals such as the Global Privacy Control (GPC) where required by law.
We may update this Policy from time to time. We will revise the "Effective" and "Last updated" dates at the top of the Policy when we do. Material changes will be communicated through the Site or by other reasonable means. Your continued use of the Site after any change indicates your acceptance of the updated Policy.
If you have questions about this Policy or wish to exercise your rights, contact us at:
This Policy provides general information about our privacy practices and is not legal advice. If you require legal advice about your specific situation, please consult a licensed attorney.