Bank of America's Customer Assistance line is 1-800-669-4608. BoA follows federal CFPB loss mitigation rules and runs standard investor waterfalls for Fannie Mae, Freddie Mac, FHA, VA, and USDA loans. BoA acquired Countrywide in 2008, which means some loans carry legacy servicing-transfer complications worth checking if your loan originated under Countrywide. Submit complete loss mitigation applications more than 37 days before any scheduled sale date to trigger CFPB dual-tracking protection.
No pressure, no sales pitch. We'll tell you which programs actually apply to your case and what your realistic timeline looks like.
Get Free Guidance →When you call: Say "I am experiencing a financial hardship and I would like to apply for loss mitigation." This opens a formal case, triggers CFPB regulatory clocks, and routes you to a specialist rather than general customer service. Ask for a Single Point of Contact (SPOC).
BoA services loans for various investors. What's available depends on who owns your loan.
BoA must evaluate for the FHA waterfall including forbearance, repayment plan, FHA-HAMP modification, partial claim, and pre-foreclosure sale.
Standard VA options including VASP, VAAM, repayment plans, and compromise sales.
BoA retains some loans on its own balance sheet, generally more flexible than GSE modifications.
1. Post-Countrywide legacy complications. BoA acquired Countrywide in 2008, inheriting a massive portfolio that has been subject to multiple regulatory actions. Loans originated under Countrywide sometimes have title, servicing transfer, or documentation issues. If your loan originated with Countrywide, ensure the servicing transfer history is clean.
2. Trial Period Plan discipline. BoA's TPPs require three consecutive on-time, in-full payments before the permanent modification is finalized. A single late or partial payment can void the TPP.
3. Document upload glitches. BoA's online portal has historically had reliability issues. Always retain upload confirmations and, if possible, follow up with certified mail as backup.
4. Escrow recalculation after modification. BoA modifications typically capitalize escrow arrears, which raises the post-modification payment. Request the modified escrow analysis before accepting the TPP.
You have 14 days to appeal in writing after receiving the denial letter. Common appeal grounds include NPV calculation errors, documentation BoA claimed was missing despite delivery confirmation, incorrect hardship classification, and income/expense calculation errors. If the appeal is denied, file a complaint with the CFPB at consumerfinance.gov/complaint — BoA escalations through CFPB typically reach internal management within 15 days.
Call 1-800-669-4608 and say you're experiencing financial hardship and want to apply for loss mitigation. Submit documentation through homeloanhelp.bankofamerica.com. Ask for a Single Point of Contact (SPOC).
Fannie/Freddie Flex Modification for conventional loans, FHA-HAMP with partial claim for FHA, VAAM and VASP for VA, plus portfolio-specific modifications for loans BoA holds directly.
Typically 30–60 days after a complete application is received. Incomplete documentation is the most common cause of delays.
Yes. Submit a complete loss mitigation application 37+ days out, reinstate the loan, file Chapter 13 bankruptcy, or negotiate a postponement for an approved short sale or near-complete modification.
Yes. BoA acquired Countrywide in 2008. Countrywide-originated loans sometimes have title and servicing transfer documentation issues. Verify your servicing transfer history is clean before modification.
Appeal in writing within 14 days of the denial letter. Common grounds include NPV calculation errors, missing documentation you have delivery confirmation for, and income calculation errors. Escalate to CFPB if the appeal is denied.
Fannie Mae, Freddie Mac, Ginnie Mae (FHA/VA/USDA), BoA's own portfolio, or private-label securitizations. Call BoA directly to find out, or use the Fannie/Freddie lookup tools.
Federal 120-day rule applies. Then judicial lawsuit (12–24 months) or non-judicial NOD (4–9 months) depending on state. BoA uses outside foreclosure counsel in each state.
Former bank loss mitigation managers — we know how decisions get made inside servicers because we used to make them.
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